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Single Point of Access (SPA)

For:

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We are your single point of contact when you need help or have a question. We check your enquiry and send it to the right service so you can get support as quickly as possible. Our business administration hub helps services run smoothly so you can get the care you need without having to tell your story more than once.

About the team

We are your single point of access to services. Our administrative team receive, check, and prioritise your enquiry to make sure it goes to the right service without delay. We help you get support quickly and safely, while making your experience clear and easy to follow.

We support access to a range of services, including 0–19 services, therapy services, continence, transfer to advice lines, the occupational therapy (OT) helpline, developmental paediatrics, the Parent-Infant Relationship Service, and tongue-tie services.

Who this service is for

We can usually help if:

  • You are a parent or carer with a question about your child’s care
  • You are a professional making a referral or enquiry
  • You need help finding the right service for a child or young person
  • You want your enquiry checked and sent to the correct team
  • You are not sure where to go for support

We may not be the right service if:

  • You need urgent medical help (please contact 999, NHS 111, or your GP)
  • You already know the service you need and can contact them directly
  • Your request is not about accessing services or making a referral
  • You are looking for treatment or care directly (we help manage enquiries and referrals, not provide care)

Getting help from this service

Self-referral (digital)

Request help online.

Request help from this service

Questions and answers

How do I make a referral?
You can make a referral using the online portal. Follow the steps and provide the information needed. If you are unsure, we can help guide you. Please note we do not accept referrals for services via email or post
What happens after I contact you?
We will receive and check your enquiry or referral. We make sure it is sent to the right service. If needed, we may transfer you to the correct team.
How can I book my child’s 10–27 month appointment?
You can book this by calling our phone number. A member of the team will help you arrange a time. We will confirm the details with you.
How can I check what is happening with my child’s referral?
You can call us and choose the right option to speak to the team. We will check your child’s referral and update you. We can also transfer you if needed.
How do I cancel or change an appointment?
You can call 0300 247 0025 to cancel or change your appointment. The team will help you rearrange if needed. Please let us know as early as possible.
How can I send documents to you?
You can email your documents to our contact email address. Please include your child’s name, date of birth or NHS number, and the service you need. This helps us process your information quickly.
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