Surrey Child and Family App Logo

Download our new Surrey Child and Family app!

Our new family-focused app gives lots of information and advice.

Download our app

Main navigation

Surrey Child and Family Health logo with a multicoloured heart icon and coloured text blocks.

Type anything to start your search...

Popular searches:

Current Vacancies
Hands using a tablet on a desk beside a laptop and notebook, with a headset visible. Hands using a tablet on a desk beside a laptop and notebook, with a headset visible.

Advice Line

For:

You are here: Home / Services / Advice Line

We are here to answer your questions and give you advice about your child’s health, development, and parenting. You can contact us if you are worried or need support, and no question is too small. We are available Monday to Friday, 9am to 5pm, excluding bank holidays.

About the team

We are a team of community nursery nurses who work with health visiting teams across Surrey, who you may have seen in our child health drop-in clinics. We also work with health visitors and school nurses. We are here to give you advice and support when you need it.

Who this service is for

We can usually help if:

  • You live in Surrey
  • You have a child or young person aged 0 to 19
  • You have questions about your child’s health, development, or parenting
  • You want advice or support from our team

We may not be the right service if:

  • You do not live in Surrey
  • Your child is over 19
  • You need urgent medical help (you should contact your GP, NHS 111, or emergency services)

Getting help from this service

Referral not required

You do not need a referral, contact us if you’re not sure what to do next.

Questions and answers

What can I contact the advice line about?
You can ask about your child’s growth, development, and health. We can also help with feeding, sleep, behaviour, and emotional wellbeing. No question is too small.
What happens when I contact the advice line?
You will speak to a member of our team. We will listen to your concerns and give advice or support. We may also guide you to other services if needed.
Do I need to prepare anything before I call?
You do not need to prepare anything. It can help to have your child’s details and any questions ready. You can call whenever you need advice.
How long will I have to wait?
We aim to answer your call as quickly as possible. If we cannot respond straight away, we will get back to you. Waiting times may vary during busy periods.
Who do I call to book or change an appointment?
For appointments, you should contact the Single Point of Access (SPA). Follow the options given when you call to reach the right team.
Who do I contact about immunisations or if my child is unwell?
For immunisations, you can contact the immunisation team on 0300 247 0025. If your child is unwell, you can check the illness advice page or seek medical help if needed
How do I find my local child health clinic?
Please visit the find clinics and groups page for more information at the top of the page.
Back to top
Surrey Child and Family
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.